Refunds
If you didn't like the item you purchased or it didn't fit you well, you have a 15-day return option, which means that to get a refund, you must request it within 15 days from the date of purchase.
Return requests placed after the 15 days are subject to evaluation and might be declined.
To return your purchase, it must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return process, you can contact us at nineamulets@gmail.com. Please send the item to us only when the request has been accepted. Returned items without approval will not be refunded. Return postage is the responsibility of the buyer. NineAmulets cannot provide free return postage at this time.
NineAmulets is not responsible for returned items that are lost in transit. The delivery of returned items to NineAmulets is solely the sender's responsibility. Items will only be refunded upon confirmation of arrival and approval of conditions received.
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded, reflecting your original payment or any other amount discussed.
Refunds will be paid by a deposit made or credit to the same bank or institution used for the purchase.
Send return packages to:
NineAmulets
P.O. Box 7580
1831 Solano Avenue
Berkeley, CA 94707
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain purchases are not returnable. For example, special orders or items that the buyer has altered or upon request, or/cannot be sold again, cannot be returned or refunded. Please get in touch with us with questions or concerns about your specific item or purchase.
Exchanges
The fastest way to ensure you get what you want is to return the purchased item for a full refund. Then, once the return is accepted and the refund received, place an order for the item you'd like to exchange.